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Website terms and conditions

These terms (“Terms”) govern your use of our website and any order or purchase you make on the website. By using the website or proceeding to place an order, you agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease using the website and do not proceed with your order. This website is operated by Reckitt Benckiser.

We may modify these Terms from time to time. Any use of or access to the website after such modification will indicate your agreement to the modified Terms.

These Terms address:

  1. Why is this information important?
  2. Who are we?
  3. About you
  4. Ordering products from our website
  5. Returns and refunds
  6. How you can contact us
  7. Your use of our website
  8. Links from our website
  9. User-uploaded content
  10. Information on our website
  11. Our liability to you
  12. Legal terms

1. Why is this information important?

These are the terms and conditions that apply when you use this website.

By using this website, you agree to comply with these terms and conditions. If you don’t agree with these terms and conditions, please don’t use this website.

If you have questions, please contact us here.

2. Who are we?

RB* is a leading global health, hygiene and home company inspired by a vision of the world where people are healthier and live better. Its purpose is to make a difference by giving people innovative solutions for healthier lives and happier homes.

RB has operations in over 60 countries and its products reach millions of people globally every day. Its trusted household brands include names such as Enfamil, Nutramigen, Durex, K-Y, Veet, Mucinex, Cepacol, Clearasil, Dettol, Lanacane, Resolve, Lysol, Finish, Woolite and Air Wick.

RB’s drive to achieve, passion to outperform and commitment to quality and scientific excellence is manifested in the work of over 40,000 diverse, talented entrepreneurs worldwide.

For more information visit www.rb.com

*RB is the trading name of the Reckitt Benckiser group of companies

3. About you

To shop on our website, you must:

Assuming that’s all good, go ahead!

4. How you can contact us (questions, feedback and complaints)

We love hearing from you and we value all feedback – positive or negative.

If you have any questions, feedback or complaints about your experience with our website or any products you’ve purchased from our website, please contact us here

5. Your use of our website

We’re sure you won’t, but you must not misuse or interfere with our website. We will take action against troublemakers (we still have lawyers, after all).

When you use our website, we ask the following from you:

If a third party brings a claim against us (including our directors, employees, agents, affiliates, information providers or licensors), or we suffer any damages or incur any expenses (including legal fees), as a result of: (1) your use or misuse of our website (e.g., if you breach these terms and conditions, break an applicable law or infringe the rights of any third party), any content, trademarks, or products; (2) your breach of these Terms; (3) your violation of any law or the rights of a third party; or (4) content you have uploaded to or entered on the website, you will indemnify, defend and hold us harmless from and against the damages or expenses we incur.

Your use of our website is at your own risk and responsibility. You should make sure that you have sufficient protection against viruses and malware on any device that you use to access our website.

Our rights to website property

We own, or have permission to use, all intellectual property rights (e.g., copyright, trademarks, logos, and service marks) and proprietary rights in this website and its content. We protect these rights globally (as do our partners and licensors, as you might imagine) and all such rights are reserved.

You may download and print content on our website for your own personal use, but please don’t use any part of our website for commercial purposes without our written permission.

We don’t use trademarks in territories we’re not entitled to, and we won’t supply products bearing any such trademark into those territories. You agree to abide by all copyright notices and restrictions contained in the content. Your use of any trademarks is strictly prohibited. You are advised that we will strictly enforce our intellectual property rights to the fullest extent of the law.

If we believe that you have misused our website or not complied with these terms and conditions, we may restrict your use of our website. If this happens to you and you think we’ve made a mistake, please contact us here.

6. Links from our website

Our website may include links to third-party websites (e.g. advertising on our website). These links are provided for your reference and we aren’t liable to you for any loss or damage you might suffer by using these third-party websites.

A link to a third-party website on our website doesn’t mean we endorse the content of that website or its owners.

7. User-uploaded content

When using our website, there may be opportunities for you to submit information, text, photos, graphics or other content to us.

If you submit content to us:

If any of the above aren’t correct, you may be required to compensate us for any losses or damage we suffer.

Our website may include information and material uploaded by other users. This information and material may not have been checked or approved by us and may not represent our views or values.

8. Information on our website

We hope you find the content on our website interesting and helpful, but please note this content is provided for your general information and it isn’t intended to be advice on which you should rely. Always consult your doctor or pharmacist for advice on treatment of individual circumstances and needs.

We do our best to make sure the content on our website is correct at the time of upload, but it is subject to change and (to the extent possible under applicable law) neither we nor our content providers or licensors make representations, warranties or guarantees (express or implied) that the information on our website is accurate, complete or up to date.

As you’d expect, we do our best to ensure our website is always available. However, we can’t guarantee this, nor do we assure that it will always be available. We may also take our website offline at our discretion for business or operational reasons (e.g. system failure or maintenance).

Our website and all of the products, materials and information appearing on this website are directed to people residing in the United States. Accessing our website outside the United States may be prohibited by law in some jurisdictions, and you are responsible for complying with all applicable laws in the country from which you access our website.

9. Our liability to you

We won’t be liable to you for any loss or damage you suffer (whether arising in contract, tort or otherwise and even if reasonably foreseeable; including loss of use, loss of data, loss of profit and loss of savings) arising from, in connection with, or relating in any manner to: this website; information or products accessed, offered, purchased or sold on it; any transaction conducted on this website; and any unauthorized access to or alteration of your data. This also applies for our directors, employees, agents, affiliates, and content providers or licensors.

However, nothing in these terms and conditions shall limit our liability to you where it would be unlawful to do so (e.g. for personal injury caused by our negligence) or restrict your statutory rights.

10. Legal terms

Your information

We believe in protecting your privacy and will only use your personal information in accordance with applicable data protection rules.

Please read our Privacy Policy (available here) and our Cookie Policy (available here) for further information. The Privacy Policy and Cookie Policy form part of these terms and conditions.

Arbitration

All claims, disputes or controversies arising out of or relating to these Terms, the website, any content, or the offer of, purchase of, sale of, or use of any product ("Claims") are subject to binding arbitration as set forth in this Section. This includes Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third-party claims, interpleaders or otherwise; and Claims made independently or with other claims.

BOTH PARTIES ALSO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND IN SO DOING WE EACH HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION, TO ASSERT OR PARTICIPATE IN A PRIVATE ATTORNEY GENERAL LAWSUIT OR PRIVATE ATTORNEY GENERAL ARBITRATION, AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND. HOWEVER, WE WILL NOT INVOKE OUR RIGHT TO ARBITRATE ANY INDIVIDUAL CLAIM THAT YOU BRING IN SMALL CLAIMS COURT, AS LONG AS IT IS BROUGHT AND MAINTAINED AS AN INDIVIDUAL CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION ON PARTICIPATION IN CLASS ACTION LAWSUITS. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

Notwithstanding the arbitration provision above, we may avail ourselves of the full range of remedies available, either individually or together, in connection with any violation of our intellectual property rights, including, but not limited to, temporary and permanent injunctive relief, and actions for damages in either state or federal courts, as applicable. If such judicial proceedings are instituted, the parties agree that such proceedings will not be stayed or delayed pending the outcome of any arbitration proceeding under these Terms. In such judicial proceedings, the prevailing party shall be entitled to an award of attorneys' fees and litigation costs, including those at the trial court and all appellate court levels, against the losing party.

These terms and conditions

Sometimes we may offer products, services or promotions in conjunction with third parties supplemented by additional terms and conditions. We will direct you to these additional terms and conditions alongside the relevant product, service or promotion – please read them carefully as they will also form part of these terms and conditions (as applicable).

We’re always looking for ways to improve our website and we may amend, remove or vary any part of our website or these terms and conditions at any time.

General

These terms and conditions are the entire agreement between you and us with regard to your use of this website. If any of these terms and conditions are held to be unenforceable for any reason, such provisions shall be reformed only to the extent necessary to make them enforceable and the other provisions remain in full force and effect.

These terms and conditions aren’t intended to give rights to anyone except you and us (including our directors, employees, agents, affiliates, and content providers and licensors, as appropriate).

Any delay in us enforcing a provision of these terms and conditions is not a waiver of our right to do so later.

In the event of a dispute between us (arising out of or relating to these terms and conditions the website, any content, or the offer of, purchase of, sale of, or use of any product), (“Claims”), all Claims are subject to binding arbitration as set forth in this section. These terms and conditions shall be interpreted and governed in accordance with the laws of the State of New Jersey, and the Federal laws of the United States Any Claim by You must be filed within 1 year after such Claim arose or You will be barred from bringing the Claim.

These terms were last updated on Mar 16, 2020